Shipping

Handling time

Handling time is how long it takes us to pack your order and hand it to the carrier. It is not the delivery time. We process orders 3 to 5 business days after payment clears.

Orders placed on weekends or holidays start counting the next business day. Large items like 15" subwoofers or full boxes may take an extra day to pack properly — we would rather crate it well than have it arrive broken.

Delivery time

Once the carrier picks it up, delivery usually takes 2 to 6 business days within the continental United States, depending on how far you are from Massachusetts.

These are the carrier's estimates, not guarantees. Weather, holidays and carrier backlogs can add days, and that part is out of our hands.

What shipping costs

How it is calculated	By the weight of your order. The exact amount shows in your cart before you pay.
Where we ship	United States (continental only)
International	Not at this time

Whatever the shipping cost is, you always see it in the cart before you pay. There are no surprise charges after checkout.

Tracking your order

When your order ships you get an email with the tracking number. If 48 hours pass after that email and tracking still shows nothing, message us — sometimes a package gets scanned late, and sometimes it really is lost. Either way we chase it down.

If it arrives damaged

Inspect the box before you sign for it when you can. If it arrives crushed or the product is broken, take photos of the box and the product and send them to us within 48 hours. We file the carrier claim ourselves — you do not have to deal with them. See our returns policy for what happens next.

Wrong address

Check your address at checkout. Once a package ships we cannot redirect it. If it comes back to us because the address was wrong or nobody was there to receive it, we refund the product but not the shipping, and reshipping costs a second shipping charge.